Effective Date: May 6, 2026 · Shore Thing External Cleaning · San Diego, CA
1 Introduction
Shore Thing External Cleaning ("we," "us," or "our") operates shorethingexternal.com and provides professional exterior cleaning services in San Diego County. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
By using our website or submitting a service inquiry, you agree to the practices described in this Policy. If you do not agree, please do not submit personal information through our website.
2 Information We Collect
We only collect information you voluntarily provide when you submit a quote request or contact us. This may include:
- Name — so we can address you personally.
- Phone number — so we can call or text you about your service inquiry.
- Email address — for written communication and quote follow-up.
- Property zip code — to confirm we service your area.
- Service details and message — the description of work you're requesting.
We do not collect payment information, government IDs, or sensitive personal data through this website.
3 How We Use Your Information
We use the information you provide solely to operate our business and communicate with you about your service request. Specifically, we use it to:
- Respond to your quote request and schedule services.
- Contact you by phone, email, or SMS regarding your inquiry.
- Send appointment reminders or follow-up messages related to services you requested.
- Improve our website and service offerings.
We will never use your personal information for purposes unrelated to your service inquiry without your explicit consent.
4 SMS / Text Message Communications
When you provide your phone number and submit our quote request form, you consent to receive SMS (text) messages from Shore Thing External Cleaning. These messages may include:
- Responses to your service inquiry or quote request.
- Appointment confirmations, scheduling updates, and reminders.
- Follow-up messages related to services you have requested.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages. To resume SMS communications, reply START.
Message frequency varies based on your inquiry and scheduled services. Message and data rates may apply depending on your mobile carrier and plan.
For help, reply HELP to any SMS message or contact us at Contact@shorethingexternal.com or (858) 352-7067.
SMS consent is not required as a condition of purchasing any service. You may always reach us by phone or email instead.
5 How We Share Your Information
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information only in the following limited circumstances:
- Service providers: We use FormSubmit to process form submissions (form delivery only). These processors are contractually prohibited from using your data for any other purpose.
- Legal compliance: We may disclose information if required by law, court order, or to protect the rights and safety of Shore Thing External Cleaning or the public.
- Business transfer: If our business is sold or merged, customer information may be transferred as part of that transaction, subject to the same privacy protections.
No other sharing occurs. We have no advertising partners and do not participate in data broker networks.
6 Data Security
We take reasonable steps to protect the personal information you share with us. Our website uses HTTPS encryption for all data transmission. Form submissions are processed via FormSubmit's secure infrastructure.
No method of electronic transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about sharing sensitive information online, please contact us directly by phone.
7 Data Retention
We retain your contact information only as long as necessary to fulfill the purpose for which it was collected — typically the duration of your service relationship with us. If you have not become a customer and have no ongoing inquiry, we do not maintain your information in any long-term database beyond our email inbox.
To request deletion of your information, contact us at Contact@shorethingexternal.com.
8 Your Rights
You have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your personal information.
- Opt out of SMS communications at any time by replying STOP.
- Withdraw consent to any communication by contacting us directly.
California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, contact us at the information below.
9 Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website after changes constitutes your acceptance of the updated Policy.
11 Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
- Business: Shore Thing External Cleaning
- Location: San Diego, CA
- Email: Contact@shorethingexternal.com
- Phone: (858) 352-7067